Terms & Conditions

Terms and Conditions

 

By accessing, viewing, browsing or using this website you agree to be bound by these Terms and Conditions. We reserve the right to amend these terms and conditions at any time.

The use of this App and Website ( https://previewlondon.net) is subject to the following terms of use:

• The content of the pages of this Website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this app meet your specific requirements.
• This Website contains material which is owned by, licensed to or permission has been given to us to reproduce. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks and logos reproduced in this Website which are not the property of, or not licensed to or permission has not been given to us, are acknowledged on the Website.
• Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.
• This Website includes links to third-party websites. Preview World Ltd provide links for the purposes of operating our website and putting website registered users, members, sellers and customers in contact with our advertisers, sponsors, partners, sellers and relevant services providers such as marketing agencies and affiliate platforms and networks.
• In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.. They do not signify that we endorse the website(s). Preview World Ltd has no responsibility for the content of the linked website(s).

 

Generative AI

AI London Guide Assistant can help you and answer questions about London hotels, tours, attractions and actvities during yor stay.
Please be aware some info, prices and dates may be inaccurate. Please check beforehand with the provider or the venue.

AI London Guide Disclaimer 

Last updated:   February 2026

1. General Information

This AI London Guide Assistant chatbot (“Chatbot”) is an automated system designed to provide general information and assistance. The responses generated by the Chatbot are based on algorithms and available data and may not always be accurate, complete, or up to date.

The Chatbot does not provide professional advice of any kind, including but not limited to legal, medical, financial, or technical advice. Users should consult a qualified professional before making decisions based on information provided by the Chatbot.

2. No Liability

To the maximum extent permitted by applicable law, Preview World Ltd  / Preview London app and website  shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Use of or reliance on Chatbot responses

• Errors, omissions, or inaccuracies in generated content

• Decisions or actions taken based on Chatbot output

• Service interruptions or unavailability

Use of the Chatbot is at your own risk.

3. User Responsibility

Users are solely responsible for how they use the information provided by the Chatbot. You agree not to use the Chatbot for unlawful, harmful, misleading, or abusive purposes.

You should not submit confidential, sensitive, or personally identifiable information unless explicitly required and clearly indicated as secure.

4. Data Collection & Use

The Chatbot may collect and process user input and interaction data for purposes including:

• Improving system performance and accuracy

• Ensuring security and preventing misuse

• Providing and maintaining the service

Data may be processed using automated systems and, where applicable, human review.

5. Data Protection & Privacy

We are committed to protecting user privacy and handling data responsibly in accordance with applicable global data protection laws, including but not limited to:

• General Data Protection Regulation (GDPR)

• UK GDPR

• California Consumer Privacy Act (CCPA/CPRA)

• Other applicable regional privacy laws

Depending on your location, you may have rights including:

• Access to your personal data

• Correction or deletion of data

• Restriction or objection to processing

• Data portability

Requests regarding data rights can be submitted to:  mobile@promovision.tv

Use of the App and Website

You must be at least 16 years of age to use the Website.

Location:

The  App and Website , the Services and any Vouchers, Coupons or Points Redemptions are intended solely for use by Users who access the website in United Kingdom. We make no representation that the Services (or any goods or services) are available or otherwise suitable for use outside of the UK. Notwithstanding the above, if you access the website, use the Services or make any Vouchers, Coupons or Points Redemptions from locations outside the UK, you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws.

Preview World Ltd shall not be liable for any losses or damages suffered by you resulting from a failure by the relevant Attraction, Venue, Tour Operator, Supplier or Merchant to fulfil any Voucher, Coupon, or Points Redemptions.

Equipment and Networks:

The provision of the Services and the website does not include the provision of a mobile, telephone or handheld device or other necessary equipment to access the website or the Services or make any Redemptions. To use the website or Services or to make online Redemptions, you will require Internet connectivity and appropriate telecommunication links. You acknowledge that the terms of agreement with your respective mobile network provider (“Mobile Provider“) will continue to apply when using the app. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the App or any such third party charges as may arise. You accept responsibility for any such charges that arise.

Permission to use the Website or Mobile Application :

If you are not the bill payer for the mobile telephone or handheld device being used to access the website or app, you will be assumed to have received permission from the bill payer for using the app.

You acknowledge that where you use services provided by Apple or Google (or any other third parties) in connection with your use of the website or App, you will be subject to Apple’s, Google’s (or the applicable third party’s) terms and conditions and privacy policy and you should ensure that you have read such terms.

Intellectual Property

The Preview London name and logo may not be copied, imitated or used, in whole or in part, without the prior written permission of Preview World Ltd. All editorial content, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trademarks on the App are protected by copyright laws and/or other laws and/or international treaties. The content, logos, graphics, sounds or images may not be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcast or circulated whether in whole or in part, unless expressly permitted by us and/or our suppliers, as the case may be. The website and App and the content featured are protected by copyright, trademark, patent and other intellectual property and proprietary rights which are reserved to, licensed to or permission has been given to Preview World Ltd / Preview London for its inclusion in this app and website.

In the event of your breach of these Terms we will be entitled to terminate the User Licence immediately.

No Contracts or Promises

Promovision Interactive provides the website and app on an ‘as is’ and ‘as available’ basis without any promises or representations, express or implied. In particular, Promovision Interactive does not warrant or make any representation regarding the validity, accuracy, reliability or availability of the App or its content. To the fullest extent permitted by applicable law, Promovision Interactive hereby excludes all promises, whether express or implied, including any promises that the App is fit for purpose, of satisfactory quality, non-infringing, is free of defects, is able to operate on an uninterrupted basis, that the use of the App by you is in compliance with laws or that any information that you transmit in connection with this App will be successfully, accurately or securely transmitted.

Reliance on Information

The Website and App is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. You should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in the Website and App.

To the fullest extent permitted under applicable law, in no event shall Preview World Ltd be liable to you with respect to use of the Website or App and/or be liable to you for any direct, indirect, special or consequential damages including, without limitation, damages for loss of goodwill, lost profits, or loss, theft or corruption of your information, the inability to use the App, device failure or malfunction. Promovision Interactive shall not be liable for any acts or omissions of any third parties howsoever caused, and for any direct, indirect, incidental, special, consequential or punitive damages, howsoever caused, resulting from or in connection with the mobile application and the services offered in the App.

Preview World Ltd shall not be liable even if it has been advised of the possibility of such damages, including without limitation damages caused by error, omission, interruption, defect, failure of performance, unauthorised use, delay in operation or transmission, line failure, computer virus, worm, Trojan horses or harmful components, corrupted data or other malicious software or harmful data.

 

Contact Us

If you have any questions regarding our website or app, you can email us mobile@promovision.tv

 

Terms and conditions of sale

1. These T&Cs have three main purposes. First, they set out the legal basis of the contract between the supplier ('Preview London") and the customer. Second, they help mitigate risks to the supplier that arise out of that contract. Third, they help the supplier to comply with applicable legislation.

 

2. Introduction

2.1 These terms and conditions shall govern the sale and purchase of products through our website.

2.2 You will be asked to give your express agreement to these terms and conditions before you place an order on our website.

2.3 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

3. Interpretation

3.1 In these terms and conditions:

(a) "we" means Preview London; and

(b) "you" means our customer or prospective customer,

and "us", "our" and "your" should be construed accordingly.

4. Order process

4.1 The advertising of products on our website constitutes an "invitation to treat" rather than a contractual offer.

4.2 No contract will come into force between you and us unless and until we accept your order in accordance with the procedure set out in this Section 4.

4.3 To enter into a contract through our website to purchase products from us, the following steps must be taken: you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider's website, and our payment service provider will handle your payment; we will then send you an initial acknowledgement; and once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

4.4 You will have the opportunity to identify and correct input errors prior to making your order.

5. Products

5.1 The following types of products are or may be available on our website from time to time: physical and digital.

5.2 We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

6. Prices

6.1 Our prices are quoted on our website.

6.2 We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

6.3 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.

6.4 It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

6.5 In addition to the price of the products, you will have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

7. Payments

7.1 You must, during the checkout process, pay the prices of the products you order.

7.2 Payments may be made by any of the permitted methods specified on our website from time to time.

7.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.

7.4 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c) an administration fee of GBP 25.00 including VAT; and

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 7.4 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 7.4.

8. Deliveries

8.1 Our policies and procedures relating to the delivery of products are set out in this Section 8.

8.2 We will arrange for the products you purchase to be delivered to the delivery address you specify during the checkout process.

8.3 We will use reasonable endeavours to deliver your products on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 days following the date of the order confirmation; however, we do not guarantee delivery by this date.

8.4 We do guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days following the later of receipt of payment and the date of the order confirmation.

8.5 We will only deliver products to addresses on the UK mainland.

9. Distance contracts: cancellation right

9.1 This Section 9 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.

9.2 You may withdraw an offer to enter into a contract with us through our website or cancel a contract entered into with us through our website (without giving any reason for your withdrawal or cancellation) at any time within the period:

(a) beginning upon the submission of your offer; and

(b) ending at the end of 14 days after the day on which the products come into your physical possession or the physical possession of a person identified by you to take possession of them (or, if the contract is for delivery of multiple products, lots or pieces of something, 14 days after the day on which the last of those products, lots or pieces comes into your physical possession or the physical possession of a person identified by you to take possession of them).

9.3 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 9, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.

9.4 If you cancel a contract on the basis described in this Section 9, you must send the products back to us (to our named contracted courier) or hand them over to us or a person authorised by us to receive them. You must comply with your obligations referred to in this Section 9 without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

9.5 If you cancel an order in accordance with this Section 9, you will receive a full refund of the amount you paid to us in respect of the order including the costs of delivery to you, except:

(a) if you chose a kind of delivery costing more than the least expensive kind of delivery that we offer, we reserve the right to retain the difference in cost between the kind of delivery you chose and the least expensive kind of delivery that we offer; and

(b) as otherwise provided in this Section 9.

9.6 If the value of the products returned by you is diminished by any amount as a result of the handling of those products by you beyond what is necessary to establish the nature, characteristics and functioning of the products, we may recover that amount from you up to the contract price. We may recover that amount by deducting it from any refund due to you or require you to pay that amount direct to us. Handling which goes beyond the sort of handling that might reasonably be allowed in a shop will be "beyond what is necessary to establish the nature, characteristics and functioning of the products" for these purposes.

9.7 We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

9.8 Unless we have offered to collect the products, we will process a refund due to you as a result of a cancellation on the basis described in this Section 9 within the period of 14 days after the day on which we receive the returned products or (if earlier) after the day on which you supply to us evidence of having sent the products back. If we have not sent the products to you at the time of withdrawal or cancellation or have offered to collect the products, we will process a refund due to you without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the withdrawal or cancellation.

9.9 You will not have any right to cancel a contract as described in this Section 9 insofar as the contract relates to:

(a) the supply of any sealed audio recordings, sealed video recordings or sealed computer software which have been unsealed by you;

(b) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control and which may occur during the cancellation period;

(c) the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications;

(d) the supply of goods which are liable to deteriorate or expire rapidly;

(e) the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by you, or goods that are clearly personalised;

(f) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by you; or

(g) the supply of goods which are, according to their nature, inseparably mixed with other items after delivery.

10. Warranties and representations

10.1 You warrant and represent to us that:

(a) you are legally capable of entering into binding contracts;

(b) you have full authority, power and capacity to agree to these terms and conditions;

(c) all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading; and

(d) you will be able to take delivery of the products in accordance with these terms and conditions.

10.2 We warrant to you that:

(a) we have the right to sell the products that you buy;

(b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;

(c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;

(d) the products you buy will correspond to any description published on our website; and

(e) the products you buy will be of satisfactory quality.

10.3 All of our warranties and representations relating to the supply of products are set out in these terms and conditions. To the maximum extent permitted by applicable law and subject to Section 11.1, all other warranties and representations are expressly excluded.

11. Limitations and exclusions of liability

11.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.

11.2 The limitations and exclusions of liability set out in this Section 11 and elsewhere in these terms and conditions:

(a) are subject to Section 11.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

11.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

11.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

11.5 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

12. Order cancellation

12.1 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:

(a) you fail to pay, on time and in full, any amount due to us under that contract; or

(b) you commit any breach of that contract.

12.2 You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any breach of that contract.

12.3 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

13. Consequences of order cancellation

13.1 If a contract under these terms and conditions is cancelled in accordance with Section 12:

(a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

(b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and

(c) all the other provisions of these terms and conditions will cease to have effect, except that Sections 2.3, 7.4, 11, 16, 17, 18, 19, 20 and 21 will survive termination and continue in effect indefinitely.

14. Scope

14.1 These terms and conditions shall not constitute or effect any assignment or licence of any intellectual property rights.

14.2 These terms and conditions shall not govern the licensing of works (including software and literary works) comprised or stored in products.

14.3 These terms and conditions shall not govern the provision of any services by us or any third party in relation to the products (other than delivery services).

15. Variation

15.1 We may revise these terms and conditions from time to time by publishing a new version on our website.

15.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of the revision, but will not affect contracts made before the time of the revision.

16. Assignment

16.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

16.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

17. No waivers

17.1 No breach of any provision of a contract under these terms and conditions will be waived except with the express written consent of the party not in breach.

17.2 No waiver of any breach of any provision of a contract under these terms and conditions shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

18. Severability

18.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

18.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

19. Third party rights

19.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

19.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

20. Entire agreement

20.1 Subject to Section 11.1, these terms and conditions shall constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

21. Law and jurisdiction

21.1 These terms and conditions shall be governed by and construed in accordance with English law.

21.2 Any disputes relating to these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of England.

22. Statutory and regulatory disclosures

22.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

22.2 These terms and conditions are available in the English language only.

23. Our details

23.1 This website is owned and operated by Preview World Ltd.

23.2 You can contact us:

(a) by post to our nominated delivery partner whose address is provided at Checkout;

(b) using our website contact form;

(c) by telephone, on the contact number published on our website; or

(d) by email, using the email address published on our website.

Credit:

 This terms and conditions of sale via website (B2C) document was created using a template from Docular.