Support Page for Preview London

Here at Preview London, we strive to provide an exceptional experience for visitors looking to discover and enjoy the best of London and the surrounding areas. Our website provides access to a wide range of attractions, tours, sightseeing experiences, museum visits, cruises, theatre and entertainment options, afternoon tea experiences, airport transfers, and day trips from London.

We understand that you may occasionally have questions or encounter difficulties while browsing our website, managing your account, or making a booking. This support page is designed to help you find solutions to common issues and provide guidance on using the Preview London website. Please refer to the sections below for assistance.

1. Frequently Asked Questions (FAQs)

• Browse through our frequently asked questions to find quick answers to common inquiries about Preview London, including available tours, attractions, tickets, experiences, booking procedures, prices, availability, and other services.

• You can also find information about specific experiences, including tour durations, inclusions, meeting points, transportation, and other important details provided on individual product pages.

2. Contact Us

• If you cannot find the information you are looking for in our FAQs, or if you have a specific question or concern, our support team is here to help.

• When contacting us, please provide as much information as possible about your enquiry, including your booking details, the experience or attraction involved, and a clear description of your question or issue.

• Providing complete information will help our team investigate your request and provide an appropriate response as quickly as possible.

• You can email us here

3. Account Assistance

• Preview London allows users to create and manage an account for a more convenient experience when using the website.

• If you are experiencing issues with signing in, registering an account, resetting your password, or accessing your account, please check that you are using the correct login credentials.

• If you have forgotten your password, use the password recovery option available on the login page to regain access to your account.

• If you use a supported social login option, make sure you are signing in with the same account associated with your Preview London profile.

4. Technical Support

• If you are experiencing technical difficulties while using the Preview London website, try refreshing the page or accessing the website using an updated version of your preferred web browser.

• For problems with pages not loading correctly, broken links, search or location features, login issues, or difficulties completing a booking, clearing your browser cache and cookies may help resolve the problem.

• If the issue continues, please contact our support team and provide details about the problem, including the page or service you were attempting to access and, where possible, screenshots or error messages.

5. Feedback and Suggestions

• We highly value your feedback and suggestions.

• If you have ideas for improving the Preview London website, want to report a technical issue, or would like to share your experience using our services, please let us know by emailing us here

• Your feedback helps us improve our website, services, and overall customer experience for visitors exploring London and its many attractions and experiences.

7. Privacy and Security

• Your privacy and security are important to us.

• In this section, you can learn more about how your personal information is collected, used, stored, and protected when you browse the Preview London website or use its services.

• We encourage all users to review our privacy policy to understand how their information is handled and the measures in place to help protect their personal data.

8. Terms of Service

• Please familiarize yourself with our terms and conditions to understand the rules and guidelines that apply when using the Preview London website and purchasing or booking services through the platform.

• These terms may include important information relating to bookings, payments, cancellations, refunds, ticket usage, third-party suppliers, intellectual property, and other conditions associated with our services.

We hope this support page provides you with the necessary resources to address any questions or issues you may encounter while using the Preview London website. Our team is committed to helping you enjoy a smooth and convenient experience when discovering London's attractions, tours, entertainment, and travel experiences. We appreciate your support and look forward to helping you make the most of your visit to London.